x
Send Your Inquiry Today
Quick Quote
FAQ banner

Frequently Asked Questions

General Questions

Are you trading company or manufacturer ?

Definitely, We are a real factory, our factory address is in Dongguan City, Guangdong Province, China, we mainly produce outdoor optical cables, indoor optical cables and fiber optic cable splice boxes, you are always welcome to visit us.

What is your payment terms?

For large orders, T/T, D/P, L/C.Western Union is all offered. For small orders, you can pay directly through this platform Alibaba.

What are your comapny advantages?
  1. Our company has professional technical engineers. In addition to conventional optical cables, such as: ADSS/GYXTW/GYTA/GYTS/GJFJV/GJXH, we can also design cables according to your ideas and provide you with the best suggestions according to your needs!
  2. We have a very large workshop, we have enough capacity to produce your order in a short time and deliver quickly.
  3. Every employee in our factory undergoes strict training before work, we have a strict quality testing system, every production step, we need to test it to ensure that the optical cable passes the test.
  4. We never use inferior materials. All optical cables produced in our factory are brand new! We have very high requirements for quality.
  5. Our products and prices are very competitive, because we are a factory, compared with traders, our prices will be more advantageous.
  6. We attach great importance to service. We believe that every customer is also our good friend, no matter where they come from. We will reply to your inquiry within 24 hours.
How about the cable's quality?

Our factory has dug in this industry for many years and sold to many countries in the world. We are fully compliant with the ISO9001: 2008 quality management system and CE certification, We have a series of professional equipment and manufacturing instruments to ensure sure reliable quality of our products.

How to guarantee the quality of your products?
  • strict detection during production.
  • We will conduct quality inspection and testing on the products before delivery to ensure that the products are intact before sending.

Sales Questions

How can I know you price?

We usually quote within 24 hours after we get your inquiry(Except weekends or holidays)if you are very urgent to know the price, please call me or mail me or in other ways so that we can give you a very fast quotation. In addition, if you want to know the price very accurately, please send me your specific needs, you should have the technical specifications and more specific information. the more accurate price we can give you!

Do you provide samples?

Yes, we can provide you with most of the fiber optical samples for Free! but you need to afford the freight, if you place an order next time, we will return the sample freight back to you.

Can you support OEM product under our brand?

Yes, we support OEM/ODM service, we can print your logo and mark it on the cable, box according to your ideas. so please never mind telling me your requirements.

Can you accept small order?

Of course, we support small order, which is convenient for you to check the quality, usually our MOQ is 2000 meters.

How can we place order?

After we agree on the product parameters, we will make a proforma invoice for your confirmation, when we got your advance payment (deposit) we will arrange the production and delivery. If you have your ship forwarder, we will use your ship forwarder to deliver goods; if you don’t have a ship forwarder, we can ship them by our agent shipping company.

What's your best price for your fiber optic product?

Based on the quality of our products and the quantity of your estimated. We would quote the great best matching price all the time.

What is your fiber brand?

Our fiber brands include YOFC, Corning, Fiber Home, etc.

After Purchase Questions

How much will the shipping cost be?

It depends on the size of your shipment and the method of shipping. We will quote you according to your actual requirements. If you have a freight forwarder in China, we can send the goods to the warehouse.

What is your lead time?

It depends on the order quantity and the season. Usually, we can ship within 5-10 for small quantities. if the order quantity is more than 100 km for outdoor cable and 300 km for indoor cable, it will about 20 days to ship.

Note: This is only for your reference, the lead time will be up to the types of fiber optical cables please contact our salesperson for more detailed information.

Can I know the status of my order?

Yes, we will send you the order information and photos of the different production stages of your order and update it promptly.

Do you offer after-sales service?

Yes. We have a dedicated after-sales service team that will assist you at any time to solve your problems. When you encounter difficulties, just tell us what your problem is and we will do our best to help you solve it.

Scroll to Top